DELIVERY TIMES & COSTS

SPAIN DELIVERY TIMES & COSTS
Standard delivery costs are 6€. Receive your purchases in 2-7 working days after your order has been placed. Delivery is free of charge with purchases of 150€ or more.

INTERNATIONAL DELIVERY TIMES & COSTS

Portugal
Standard delivery costs are 8€. Receive your purchases in 2-7 working days after your order has been placed. Delivery is free of charge with purchases of 150€ or more.

Europe

Standard delivery costs are 19€. Receive your purchases in 5-9 working days after your order has been placed. Delivery is free of charge for purchases over 250€.

The rest of the world

Please contact us at shop@gunnelsfashionmarbella.com for further information.

CHANGES ON THE SHIPPING ADDRESS
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.

Please contact us as soon as possible if you need to change your address. We are only able to change your address for a very brief period after you have placed your order. In the case where the processing of your order has gone too far for us to change your address we can assist you by reaching out to the carrier delivering your package. An address change might result in a delivery delay of up to 48h. Please note that we
can only arrange for address changes in the same country.

DELIVERY INFO
All orders will be shipped from our central warehouse in Marbella, Spain.
Your ordered products will be delivered Monday – Friday via GLS (Canary Islands, Ceuta and Melilla via Correos). An order that has been submitted on a Spanish public holiday will be processed the next working day following the public holiday.

COUNTRIES WE DELIVER TO

Andorra
Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Italy
Luxembourg
Monaco
Netherlands
Poland
Portugal
Romania
Slovenia
Spain
Sweden
Ukraine
United Kingdom

EXCHANGES & RETURNS

The same return policy applies to discounted as well as full-priced items. Any returns or exchanges shall be made within 15 days of receiving the order.

The return delivery charges must be paid by the client except if the product has a manufacturing defect.

All items must be returned new, unused and with all designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

RETURNING YOUR PURCHASE

Should you need to return your purchase, you have 15 days from receiving your order to arrange your exchange or return and have your items sent back to us.

To exchange or return items from your order, please contact us via email shop@gunnelsfashionmarbella.com or give us a call (+34) 952 785 602.

To accept your return, you must send to our shop the product to be returned with the invoice number or order number. If you want a refund please advise us of your preferred bank account details, if you would like to exchange a model or size, in which case the shipping costs will be charged to your account.

We will then happily order a new size or a new color for you, either, of which we will proceed to the return of the amount of purchase. In case of return of the purchase, only the refund of the total cost of the product or products will be made.

In the event that the product was defective or the shipment was wrong, all expenses would be paid by www.gunnesfashionmarbella.com.

Please send your purchase to the following address:

GUNNEL’S FASHION
CC Centro Plaza Local 18-19, Avenida Manolete
29660 Nueva Andalucía
Málaga, España

RECEIVING A REFUND

Once your return is received and verified, we will proceed to the return of the amount of your purchase. Your refund will be credited to the original payment method.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

OUR POLICY

All items must be returned new, unused and with all designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your Gunnel’s Fashion account or future orders being refused.

Late Returns
Your purchase should be sent back to us within 15 days of receiving your order. Returns outside of this period may be accepted at the discretion of Gunnel’s Fashion.

Clothing
Please take care trying on items as all products must be returned in a new and unused condition with all designer garment tags still attached.

Jewelry
Unfortunately, we do not accept returns on jewelry.

Accessories
Please do not use the item if you are still deciding whether or not you will be keeping them. All products must be returned in a new and unused condition with all designer garment tags still attached.

Shoes
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

Beauty
Skincare must be returned unused, unopened, and in their original packaging otherwise we will not accept them.

Decoration
Candles and porcelains must be returned in their original packaging unused, unopened, undamaged and unsoiled. Otherwise we will not accept them.

Lingerie & Swimwear
Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

Gifts
To arrange a gift return, please contact us at shop@gunnelsfashionmarbella.com and we will assist you further.

Faulty goods
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 15 days from the date you received it.

Colors
We have made every effort to display the colors of our products that appear on Gunnel’s Fashion as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.

INFORMATION ABOUT THE COMPANY

 

Fiscal Name: SYNOCO S.L.

CIF: ESB 92507524

Brand name: GUNNEL’S FASHION

Address: Centro Comercial Centro Plaza Local 18-19 Avenida Manolete 29660 Nueva Andalucía, Marbella

Telephone number: (+34) 952 785 602

E-mail: shop@gunnelsfashionmarbella.com

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